RENTAL AGREEMENT/CANCELLATION POLICY
TERMS AND CONDITIONS
This “Holiday Rental Agreement” is agreed upon as part of submitting the Rental Deposit (50% of the Rental Fee). A $500 bond is due upon receipt and confirmation of this agreement.
The house must be occupied by the renter listed on the aforementioned holiday rental agreement at all times during the rental. At no time will Big Red Beach House be rented to an individual under 25 years of age.
RATES:
Rates are quoted on a per night, per week or per month basis as noted. Unless specified, check-in time is after 2:00 p.m., and checkout by 10:00 a.m. on the day of departure. Rates quoted are for a specific number of people (base rate is for 4 people, maximum occupancy is 11 for the main house, 2 for the casita, 13 for both), additional overnight guests are not permitted. Charges vary and are subject to change without notice. Big Red Beach House comes fully equipped with linens, dishes and utensils, and an initial supply of soap and paper goods.
CHECK IN AND CHECK OUT TIMES
Check-in is at 2:00 pm | Check-out is at 10:00 am.
Unless otherwise arranged with Agent at the time of final payment, the 10:00 am check-out time is crucial for the cleaning contractor to perform housekeeping duties. Therefore, please note that unauthorized late check-outs will be subject to a $250.00 charge in the event the contractor’s cleaning crew cannot enter the premises.
ADDITIONAL CHARGES (NOT included in rate):
Rates do NOT include daily maid service, gratuities, car rental, food, liquor, laundry, personal items, excessive cleaning upon departure (i.e. upholstery shampooing, excessive sand, wall marks etc.).
RESERVATIONS AND PAYMENTS:
Payment of the applicable 50% Rental Deposit and bond amount, together with reviewing the HRAC must be received and approved before a confirmation will be issued. No grace period will apply. Final payment, consisting of the remaining balance, must be received at least 14 days prior to guest arrival (or immediately if booked less than thirty (30) days in advance of guest arrival). Failure to make final payments on a timely basis will make reservation subject to automatic cancellation.
CONDITION OF RENTAL:
The property shall be in the same condition upon departure as at check-in. Owner or its agents may enter the property at reasonable times to make repairs. Guest may cook in areas specifically designated for cooking. Guest must immediately notify Owner or agent of fire or other damage to property. Guest shall be liable for all acts of the family, invitees, employees, or other persons invited onto the property. Guest may not sublet or assign this rental agreement. Guest shall be responsible to return all keys upon departure. Guest shall abide by the House Rules of the Owner as provided to Guest. Guests shall not bring any pets onto the property unless agreed to in writing when booking the property (See Pet Addendum Below). Guest will not smoke indoors. Guest will rinse off sand prior to entering. No parties or events of any kind shall be allowed without prior consent. Additional charges may apply. No catering or outside music permitted without prior consent, additional charges may apply. Guest understands that there are certain inherent risks to person and property located adjacent to the ocean, such as high winds and excessive sand. The owners are not responsible for any inherent issues or risks. Guest acknowledges that the owner would not rent the property unless the Guest accepted this condition.
PET POLICY
Pets are welcome at the Big Red Beach House under strict conditions. The intention to bring an animal must be stated before paying the deposit, including verified service animals, which are welcome. If an animal is seen in the unit by one of our staff during your stay and it has not been approved you will be asked to leave immediately and no refund will be given. If residue (damage, excessive hair, any fecal matter) of an animal is found during our inspection following checkout you will be assessed a minimum $250 cleaning charge.
SECURITY DEPOSIT:
Big Red Beach House requires a Security Deposit to protect against any damages to and/or loss of items from the Property. The deposit will be held in Big Red Beach House Trust Account and will be returned, not later than 30 calendar days after the termination of the agreement (typically returned on the Friday after departure). We must give you a written statement at that time explaining any deductions. Deductions can be made for the following reasons: to repair or replace anything that is damaged or missing; to pay any and all amounts due; to replace all keys; additional cleaning expense or to clean excessive dirt (i.e. stained furniture, walls, broken appliances, etc.) and put the unit, and the things in it, in the condition when you first occupied the house. If your deposit is not enough to cover all the damages and costs, you must pay the extra amount, and you authorize us to charge the credit card provided.
LIMITATION OF LIABILITY:
Under no circumstances shall Big Red Beach House be responsible for any loss, expense, damages, claims or injury direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted and including, without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s) or change(s) in the provision of services or land accommodations or by reason of military actions, revolution or acts of God, government agencies, or unforeseen circumstances or events, by any agents, owners, employees, subcontractors, servants or services as substituted; Big Red Beach House , at all times will act in good faith and use its best efforts to substitute with accommodations or services of a type as comparable as possible to those contracted. Big Red Beach House will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. Some activities in which guests engage are especially dangerous and include scuba diving, sky-diving, paragliding, 4wd or off-roading, snorkeling, deep-sea fishing, boating, golfing, swimming, boogie boarding, surfing, hiking, biking and climbing. This list is not all-inclusive, but indicates some of the adventuring in the local area. Guests may also encounter the following risks: slippery floors and stairs, especially when wet, lanais with spaces between rails (dangerous for little children), precipitous drop-offs, gas BBQ grills, clean/clear sliding glass doors, and dangerous stairs or pathways, Therefore, each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property. By booking this house, you acknowledge that in all events and circumstances, Big Red Beach House, its officers and agents shall not be liable. Big Red Beach House reserves the right to cancel or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, not abiding by the holiday rental rules, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.
NOTICE OF ABSENCE:
You must tell us in advance if you will be absent from the property for 3 days or more. If you do not give us this notice, you will have to pay for any damage that may result from your absence.
HOLDOVER, ABANDONED POSSESSIONS AND SERVICE OF NOTICES:
If you stay in the unit, without written permission, after the Rental Agreement has ended, you will be a holdover tenant and may be liable for twice rent under the Rental Agreement on a prorated daily basis for each day you are a holdover tenant. If you leave any personal property, which we determine to be of value, we must contact you by mailing or email notice. After 20 days, if you do not respond, we may advertise the items for sale or donate them to a charitable organization. If we have to give any notice to you, we can serve it to any occupant. By serving one of you, we have given notice to all of you. If we cannot deliver a notice to you, we may post the notice in a conspicuous place in the house.
INSURANCE:
You understand that our insurance does not cover your belongings or damage that you cause. You agree that we are not responsible for any loss or damage during the term of the rental agreement. Big Red Beach House recommends you carry insurance covering all of your personal property located in the unit or bear full responsibility for its damage including damage from fire, water, theft, or any cause.
CHANGES TO A BOOKING:
CANCELLATION AND REFUNDS:
In the unfortunate event you should have to cancel your booking, the bond payment is refundable. Please be aware that the 50% booking deposit is non-refundable. Big Red Beach House recommends that you consider purchasing Travel Insurance.
CATASTROPHIC EVENTS & EMERGENCY EVACUATIONS:
If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wild fire etc.) or any situation simply beyond our control impairs the vacation rental, Big Red Beach House is not responsible for finding alternate lodging for the renter or for the renter’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY EVACUATIONS. Therefore, we suggest you consider Travel Protection Insurance to secure your holiday investment and eliminate your financial risk.
There will be no refunds or rebates given to Renter as a result of unfortunate circumstances outside of Owner or Agent’s control. For example, Agent and Owner shall not be liable for unfavorable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment such as TVs, or DVD players.
ADDITIONAL POLICIES
Agent shall make repairs as expeditiously as possible after being notified by Renter. Agent and contracted repair professionals, shall have the right to enter said premises during reasonable hours to examine and make such repair(s) as may be deemed necessary for the safety or comfort of Renter. There will be no refund or rebates issued to Renter as a result of the repairs or time required to complete them.
Should Renter breach any of the terms of this Agreement Renter shall be liable for all costs, damages and expenses incurred including reasonable attorney’s fees. In the event that any actions or proceedings are initiated by either party with respect to this Vacation Rental Agreement, the parties agree that venue thereof shall be in the Gympie City Shire.
Upon request of the Renter, any personal items left in and or/on the premises will be returned C.O.D. at Renter’s expense through a mailing service.
No smoking on the premises. A violation of this policy will result in a $250.00 cleaning charge.
No parties or events allowed without prior approval. Fee may be assessed.
Please be sure to keep noise at a reasonable level and is mandatory after 10:00 p.m. Any infraction of excesses noise could result in loss a $500 fine and/or immediate expulsion from the property.